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A service interruption due to a technical problem in the Akbank mainframe that began on July 6th, 2021 continues. All our customer channels have been affected. Our IT team has been working with our technology business partners since the identification of the issue. Rumors circulating on the internet and social media that the interruption has been due to a cyber-attack are completely unfounded and do not reflect the reality of the situation in any way. There are no risks regarding our customers' records or their personal information. Regular transactions will resume once the interruption has been resolved. Our customers afflicted by the aforementioned issues may find information on Akbank.com all the necessary actions taken to rectify the situation and relieve their grievances.
In case of contradiction between the Turkish and English versions of this public disclosure, the Turkish version shall prevail. |
We proclaim that our above disclosure is in conformity with the principles set down in “Material Events Communiqué” of Capital Markets Board, and it fully reflects all information coming to our knowledge on the subject matter thereof, and it is in conformity with our books, records and documents, and all reasonable efforts have been shown by our Company in order to obtain all information fully and accurately about the subject matter thereof, and we’re personally liable for the disclosures.